Frequently Asked Questions
What makes CookiesByJohn's baked goods special?
At CookiesByJohn, we pride ourselves on using time-honored recipes with a modern twist. Our commitment to quality starts with selecting the finest butter and locally-sourced ingredients to create a product lineup that is not just fresh, but also rich in flavor and texture. Every item is baked with attention to detail, ensuring a homemade taste that is both comforting and indulgent.
How does CookiesByJohn ensure the freshness of its products upon delivery?
Our promise is to deliver freshly baked goods right to your doorstep. We bake our products to order and package them with care, ensuring they remain fresh during transit. We never freeze our goods, and we utilize fast shipping methods to maintain the quality and taste you expect from a premium bakery.
What are my options for receiving my CookiesByJohn order?
At CookiesByJohn, we offer both pickup and delivery services to accommodate your needs.
- Pickup: Place your order online and choose 'Pickup' at checkout. We will notify you when your order is ready for collection from our bakery, ensuring you get your treats fresh and at your convenience.
- Delivery: Opt for the comfort of having your baked goods delivered straight to your doorstep. Our reliable delivery partners ensure timely and fresh delivery. Delivery fees and times will be calculated based on your location and order details, which will be clearly communicated during the checkout process.
Whether picking up or receiving a delivery, we guarantee the excellence and freshness of our products with every order.
What payment methods can I use to purchase items from CookiesByJohn?
At CookiesByJohn, we accept a variety of payment methods for your convenience. You can pay for your orders using major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, PayPal, and Apple Pay. All transactions are secured with advanced encryption to ensure your financial data is protected. We strive to make your checkout process as smooth and secure as possible.
How can I find out more about allergen information for CookiesByJohn products?
We take food allergies very seriously at CookiesByJohn and provide detailed allergen information for all our products. On our website, you'll find a dedicated section for allergen details on each product page. If you have specific allergy concerns or require more information, please don't hesitate to contact our customer service team. We're committed to helping you make safe and informed choices about the treats you enjoy from our bakery.